Decision details
Award of Unified Communications Telephony Contract
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Decision:
Agreed:-
(1) That the Director of Regeneration & Growth and the Director of Finance – Section 151 Officer, in consultation with Cabinet Member for Finance and Resources, be authorised to award a contract for Corporate Unified Communications – replacement Contact Centre telephony, via the Crown Commercial Services Network Services 2 (RM3808) framework for a 5-year period (3 + 2), following a successful further competitive exercise.
(2) That the Director of Law and Governance – Monitoring Officer be authorised to execute any documentation necessary to enable the action referred to in resolution 1 above to proceed.
(3) That in relation to resolution (2) above, approval be given to fund the costs in 2023/24 from a combination of HRA resources and the Customer Journey Priority Service Investment budget, and future costs be considered as part of the 2024/25 budget setting process strategy as proposed in partnership with the West Midlands Combined Authority
Publication date: 16/03/2023
Date of decision: 15/03/2023
Decided at meeting: 15/03/2023 - Cabinet
Effective from: 22/03/2023
Accompanying Documents: