Decision details

Award of Unified Communications Telephony Contract

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes

Decision:

Agreed:-

 

(1)     That the Director of Regeneration & Growth and the Director of Finance – Section 151 Officer, in consultation with Cabinet Member for Finance and Resources, be authorised to award a contract for Corporate Unified Communications – replacement Contact Centre telephony, via the Crown Commercial Services Network Services 2 (RM3808) framework for a 5-year period (3 + 2), following a successful further competitive exercise.

 

(2)     That the Director of Law and Governance – Monitoring Officer be authorised to execute any documentation necessary to enable the action referred to in resolution 1 above to proceed.

 

(3)     That in relation to resolution (2) above, approval be given to fund the costs in 2023/24 from a combination of HRA resources and the Customer Journey Priority Service Investment budget, and future costs be considered as part of the 2024/25 budget setting process strategy as proposed in partnership with the West Midlands Combined Authority

Publication date: 16/03/2023

Date of decision: 15/03/2023

Decided at meeting: 15/03/2023 - Cabinet

Effective from: 22/03/2023

Accompanying Documents: